Enabling Great Customer Experience
The Enabler: Great Customer Experience needs every part of the organization working together, understanding the customer and meeting or exceeding Customer expectations.
The Right Partner: ANG Infotech, with its proven track-record of providing end-to-end solutions for various industry verticals like Pharma, Manufacturing & High-tech and Public Sector etc., is in a great position to help organizations embarking on their own journey of improving their customer facing processes and providing great customer experiences.
The possible solution architecture, putting together a set of related Oracle Products, is depicted here.
|Product ||Enabling Function ||Link to Official site|
Optimize your Direct Sales and/or
Indirect Channel Sales Processes
|Optimize your Web Self-Service, Social, Contact Center and Field Service Processes||https://cloud.oracle.com/en_US/service-cloud|
|Enable your business users to take control of the dynamic Business Policies and Rules while authoring, deploying and maintaining the rule logic in natural language using the familiar MS Office tools like Word and Excel.||http://www.oracle.com/us/products/applications/oracle-policy-automation/resources/index.html|
Simplify the integration design, development and deployment using the pre-built connectors for various Cloud and on premise applications
|Analyze the business results and relevant metrics, aggregated from multiple source application, in achieving deeper insights into business and improve the processes further||https://cloud.oracle.com/en_US/business_intelligence|
The Solution Stack: The Oracle Cloud Applications and Platform Services used in the reference architecture and the core functions they enable are listed below.
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The Way Forward: Oracle offers a suite of products on the cloud that cover different Applications, Platform and Infrastructure needed by the organizations to provide and sustain such great Customer Experiences.